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Concerns, Complaints & Compliments

Here you will find our brochure, policy and procedures along with the relevant forms for any concerns, complaints or compliments you may have

Below are the files in Concerns, Complaints & Compliments.

• CCC Brochure (464.9 KB)
  Printable version of our brochure outlining the process for any Concerns, Complaints & Compliments
• Procedures (485.1 KB)
  A detailed document regarding the path and procedures once a concern, complaint or compliment is reveived
• Complaint Form 4G (88.9 KB)
  For any complaint regarding a staff member
• Complaint Form 4H (86.6 KB)
  For any complaint against another person(s)and/or their family/whanau NOT a staff member
• Concern Form 4I (82.1 KB)
  Not a complaint as such but maybe you would like to voice your concern over a particular matter?
• Compliments Form 4J (79.4 KB)
  Please let us know what we are doing well. We all love to receive compliments :-)